Refund and Returns Policy

At Smetic, we are committed to providing high-quality homecare products that meet your expectations. If you are not completely satisfied with your purchase, our returns and refund policy is designed to make the process easy and hassle-free.

Return Eligibility

  • Time Frame: You may return items within 30 days of the purchase date for a full refund or exchange.
  • Condition: Items must be unused, unopened, and in their original packaging to qualify for a return. Products that show signs of use or damage cannot be returned.

How to Initiate a Return

  • Contact Us: To start a return, please contact our customer service team at info@smetic.com.pk or +92 300 4164320. Include your order number and the reason for the return.
  • Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed with the return.

Return Shipping

  • Customer Responsibility: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
  • Shipping Method: We recommend using a traceable shipping service or purchasing shipping insurance for returns. Smetic is not responsible for items lost in transit.

Refund Processing

  • Processing Time: Refunds will be processed within 5-7 business daysafter we receive and inspect your returned item.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

  • Exchanging Products: If you would like to exchange a product for a different item, please initiate a return for the original item and place a new order for the item you wish to receive.

Final Sale Items

  • Certain items may be marked as final sale and are not eligible for return or refund. These will be clearly indicated at the time of purchase.

Contact Us

If you have any questions or need assistance regarding your return, please contact our customer service team at:

Thank you for choosing Smetic! We appreciate your business and are here to help you with any concerns you may have.