Smetic Shipping Policy

At Smetic, we strive to ensure that your shopping experience is seamless from start to finish, including timely delivery of your homecare products. Below are the details of our shipping policy:

Shipping Locations

  • Domestic Shipping: We currently ship within Pakistan. Unfortunately, we do not offer international shipping at this time.

Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days.Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Methods and Delivery Times

  • Standard Shipping: Our standard shipping method typically takes 3-7 business daysfor delivery, depending on your location.
  • Express Shipping: For expedited orders, we offer express shipping options that usually deliver within 1-3 business days. Additional charges may apply for express shipping.

Shipping Fees

  • Flat Rate Shipping: A flat shipping fee of 300applies to all orders.
  • Free Shipping: Enjoy free shipping on orders over 1000. This promotion is valid for standard shipping only.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number that allows you to monitor the progress of your shipment. You can track your order directly through the carrier’s website.

Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us immediately at info@smetic.com.pk or +92 300 4164320. We will work with the shipping carrier to resolve the issue and ensure you receive your products.

Address Accuracy

Please ensure that your shipping address is accurate when placing your order. Smetic is not responsible for delays or mis deliveries caused by incorrect address information provided at checkout.

Customer Support

If you have any questions or concerns about your order or shipping, please reach out to our customer service team:

Thank you for choosing Smetic! We appreciate your business and are committed to providing you with the best shopping experience possible.